With our knowledge and experience we know that standard training programmes don't work for everybody. That's why we offer an entirely bespoke range of training tailored to you, and your needs.
The following courses are a taster of what we believe to be the key areas of need for businesses, and show an outline of what our bespoke training courses can cover. There are many more development areas and training workshops within our full training menu, or for a programme created just for you please click below to find out more!
LEADERSHIP & MANAGEMENT DEVELOPMENT
Leaders must be able to communicate to inspire and influence change so that they maximise the efforts of the people within the organisation towards the collective achievement of the organisation’s vision and goals. our bespoke leadership and management development programmes navigate participants through the essentials for success. participants embark on a journey, from self-reflection and building our awareness of self and the importance of being authentic, through to understanding the roles we play both as a manager and a leader, examining culture and how it is shaped, understanding and engaging stakeholders right through to driving change and strategic planning.
COMMUNICATION
Effective communication is simply the message being relayed and received in the way that it was intended. The reality is effective communication remains one of the biggest challenges in business today. In our developed course framework we give you the opportunity to learn why effective communication is the cornerstone of all successful teams in the workplace. Allowing you to discover the power of body language, learn the secret to highly effective listening skills, identify what communication styles are and how they are utilised best for successful communication. Communication enable us to convey ideas, thoughts and exchange successful conversations in a confident manner without the need for conflict.
CHANGE
Changing and evolving is a part of everyday life and remains constant in the world of business. Where a business isn’t changing, it is essentially going backwards, as the marketplace and your competitors are changing around you. We have created a space where you can learn how to manage change in the workplace and communicate it to others successfully. This course is designed to help participants learn how to not only manage change but also manage the process and human emotion alongside it.
CULTURE, VISION & VALUES
This is an area that many organisations are challenged, as a business is made up of many people, each carrying a different map based on their knowledge, past experiences and personal values, all of which shape how we see things and how we behave. This course look at how to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviours that is fitting of a role model employee and organisation champion. It is designed with the intention of raising awareness and understanding of organisational culture and how it should be shaped by the vision, purpose and values of the business.
TEAM COHESION
A participative and exploratory way to look at developing team dynamics and cohesiveness. Those who have attended our cohesive team workshop have not only learnt how to engage their team and encourage members to work together more effectively, but they were also challenged on areas for improvement and came away with an action plan on how to improve team performance. This is ideal for newly formed teams, established teams and for those in management positions wishing to improve their team dynamic and cohesion.
SALES SKILLS
Some people seem to have a natural ability to sell. We call it the “gift of the gab” however consultative selling is a skill that can be developed over time. Our sales skills courses can equip sales people whether they are new to selling, or seasoned professionals. Sales is an emotional experience and stems from confidence, motivation and ‘know-how about the sales process. We share our knowledge on how to generate more leads and spot more opportunities, how to cross-sell and up-sell your products or services successfully.
CUSTOMER SERVICE
According to experts, more than 50% of customers will discontinue doing business with a company not because of price or quality, but because of negative experiences in dealing with the human side of doing business*. Your customers are more educated, better prepared, and have more choices! To turn customers into fans you must be able exceed expectations and provide exceptional customer service. The aim of our bespoke course is to develop, challenge and motivate you, drawing from the knowledge, experience and expertise that currently exists within your team and facilitating and equipping you to have more meaningful, positive and professional customer interactions.
"Barbara has the ability to identify what people need to do to work better together."
DEBORAH MCCLEAN | HR Business Partner - Diageo
